Refund policy

Refund Policy

Our promise
If your order arrives damaged, defective, or incorrect, we’ll refund or replace it at no cost to you.

How to request a refund or replacement
Email us at skinnovahelpacc@gmail.com within 15 days of delivery with your order number and clear photos of the item and packaging. We’ll respond within 5 business days.

Returns
Because our products are skincare and personal-care items, we can’t accept returns of opened or used products for hygiene and safety reasons. We don’t require you to ship items back for approved refunds or replacements.

Order cancellations
You can cancel for a full refund before your order ships. Contact us as soon as possible, because orders are processed quickly.

Orders that don’t arrive
If your tracking shows no delivery after 45 days, contact us and we’ll investigate and resend or refund.

Refund timing
Approved refunds go back to your original payment method within 5-10 business days.